Customer Success Manager (CSM) _ French&Italian Markets
All-in-one digital platform for field teams
Paris
CDI
85K€ (fix salary + 10% bonus)
Created in 2014
Job description
Missions
We are an AI-powered frontline employee experience platform. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work—all in one place. 350+ companies around the world including Lacoste, Lidl, Boots, Peloton, Pret, Puma, and Vans trust us to improve operational consistency and agility, get real-time visibility into multi-location business execution, and improve customer experience.Your missions :
As a Customer Success Manager you will :
- Define high-level account strategies with each of the enterprise and strategic customers of your portfolio to ensure long-term adoption of the solution, satisfaction & success
- Ensure overall health of your customers and define joint success plans reviewed at each executive business reviews with your customers’ projects teams and executive sponsors to ensure maximization of the customers’ business objectives
- Identify & mitigate customer risk to achieve best-in-class retention rates on your portfolio
- Act as a functional and strategic advisor to your customers and build strong relationship at every level of the customers’ organisations
- Identify opportunities for improvement, specifically ensuring optimal use of the solution and doing the day-to-day follow-up on client activity and operations
- Take a proactive approach to client issue resolution
- Develop a consultative relationship with each client and work in conjunction with Account Managers to nurture growth opportunities on your accounts
- Work closely with the Product teams to participate in the evolution of the app based on market requirements
- … and being the amazing candidate you are, you will be willing to take on additional responsibilities as needed!
What we need :
We are looking for a talented CSM to join our Customer Success team in Paris, working with our French and Italian clients.
You’ll join a dynamic and client-obsessed team which generates significant contributions to our growth. The CSM is responsible for supporting the client’s adoption and continued success with our solution to ensure renewals and potential upsell/cross-sell opportunities
You’ll join a dynamic and client-obsessed team which generates significant contributions to our growth. The CSM is responsible for supporting the client’s adoption and continued success with our solution to ensure renewals and potential upsell/cross-sell opportunities
- Strong experience in a similar Customer Success / Client Relationship / Consulting position
- Previous experience from a strategic consulting background would be a bonus
- Client-facing and people oriented by nature
- Experience in managing Renewals
- Experience in managing relationships with multiple stakeholders both Internally and Externally
- Strong analytical skills (data analysis, reports, KPIs/metrics, etc.)
- Proactive, “get things done” attitude
- Able to learn fast and solve problems
- Ability to adapt and to work within an international environment
- Intellectually curious, tenacious and organised with an interest in start-ups and new technologies
- Experience working with retail clients is a bonus
- Strong language skills (fluent speaker) in Italian, French and English
Advantages :
- 25 days holidays (plus RTT – subject to eligibility)
- Mutuelle coverage for you and your family (optional)
- Team events including weekly lunches and lots of social events
- Free online HIIT sessions
- Regular training and coaching to make you even better in your role
Contract : CDI
Location : Paris (at least 2 days/week at the office)
Process : Interviews and calls will be in French – you just need to be fluent in English and full working abilities in Italian for this job.
Package : from 65K€ to 85K€ (fix salary + 10% bonus)
Les dernières offres
13 février 2025
11 février 2025
7 février 2025
