Customer Success Manager
CyberTech : plateforme SaaS B2B
Paris 4
CDI
Package : 60-70k€ + Stocks
Création en 2020
Description de l'offre
Missions
Building trust-based relationships within your clients portfolio (around 200 companies, mostly mid-market) by :
- Advising clients on the best usage of our product and modules. Preparing and conducting meetings with clients.
- Evolving as a long-term partner on all cybersecurity matters through strong expertise.
- Identifying needs and consistently offering solutions that provide additional value to clients.
- Anticipating and preventing potential dissatisfaction to reduce churn rate.
- Identifying business opportunities within your portfolio (expansion strategy) and pursuing growth opportunities through upselling and cross-selling.
- Showcasing Riotʼs products by sharing client feedbacks to contribute to product development and process improvement.
Profil recherché
Compétences
- Youʼre fluent in French and in English.
- Commercial skills: You like finding new opportunities for mutual gains. You are at ease in negotiation & closing discussions.
- Multi-tasking: You are organized, meticulous, and responsive.
- Empathetic: You easily get into other people’s shoes. You are able to take a step back, analyze your clients behaviors and anticipate their needs.
- Autonomous and driven: You know how to find the solution to an issue and look for the information you need.
- Great communicator: You have excellent written and oral communication skills. You know how to adapt to your audience.
Expérience
- You have ideally more than 4 years of relevant experiences in similar functions such as Customer Success, Account Management and ideally in the Tech industry and in a fast growing company.
Formation
- ESC, Bachelor, M2
Les dernières offres
2 octobre 2024
26 septembre 2024
14 août 2024
